Responsible Gaming
Gambling Should Be Entertainment
At Bertram Lodge, we're committed to promoting responsible gambling practices. Gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Only gamble with money you can afford to lose, and never chase losses or use gambling as an escape from personal difficulties.
Age Verification
By using our website, you confirm that you are at least 18 years of age or the legal age for gambling in your jurisdiction, whichever is higher. We take age verification seriously and reserve the right to request proof of age at any time.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, help is available:
- Gambling with increasing amounts of money to achieve the desired excitement
- Repeatedly trying to cut down or control gambling without success
- Becoming preoccupied with gambling or past gambling experiences
- Gambling when feeling distressed, anxious, depressed, or upset
- Chasing losses by gambling more to recover money lost
- Lying to family, friends, or therapists about gambling habits
- Jeopardising relationships, education, or career opportunities due to gambling
- Relying on others to provide money to cover gambling losses
- Experiencing withdrawal symptoms when unable to gamble
- Neglecting personal or family responsibilities
Self-Help Tools & Controls
We provide several tools to help you gamble responsibly:
- Deposit Limits: Set a maximum amount you're willing to deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Set a limit on the amount of money you're willing to lose during a gambling session
- Reality Checks: Receive periodic reminders during play showing how long you've been gambling and how much you've spent
- Session Time Limits: Set automatic reminders or session cut-offs to prevent extended gambling periods
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing our site and all participating operators through GamStop
To access these tools, please visit your account settings or contact our support team.
Support & Help Resources
If you're concerned about your gambling or need support, these organisations offer free, confidential help:
United Kingdom
- GamCare: Free counselling and support service for problem gamblers. www.gamcare.org.uk | Helpline: 0808 8020 133
- GamStop: Free national self-exclusion scheme allowing you to self-exclude from all licensed gambling operators in GB. www.gamstop.co.uk
- National Problem Gambling Clinic: NHS-funded specialist treatment service. www.cnwl.nhs.uk
International Resources
- Australia: Gambling Help Online - www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council - www.responsiblegambling.org
- United States: National Council on Problem Gambling - www.ncpgambling.org | National Problem Gambling Helpline: 1-800-522-4700
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) - www.bzga.de
If You Need Help
Problem gambling is a serious issue, but recovery is possible with the right support. If you or someone you know is struggling with gambling:
- Reach out to one of the organisations listed above
- Talk to a trusted family member or friend
- Contact your GP or a mental health professional
- Use our self-exclusion and control tools immediately
You are not alone, and help is available 24/7. Please reach out today if you need support.
Bertram Lodge operates under license from the UK Gambling Commission (License: